Postage & Packaging


Packaging
We think our products are really special. And we want our customers to feel special when they open them so each order comes wrapped in fully compostable packaging. Where possible, we will let you know the name of the person who made your product. We’d love to know what you think, and to see pictures of your Aerende purchases on arrival or in use @aerendeshop

Shipping 
In general, orders are shipped within 48 hours and take 1-3 working days to arrive. Please bear in mind that Aerende is a small business with a staff of one, so if you order late on a Friday, it will probably be Monday before we dispatch your order. If you need something very urgently, please do email or call us – we will try our hardest to get it to you in your required timeframe.

We are currently using Royal Mail (second-class recorded delivery) for smaller parcels and a range of suppliers including DPD/Interlink) for larger/heavier ones. We hope this will prove a convenient, reliable and cost-effective choice for our customers. As we are always looking for all elements of our business to reflect our aims and ideals, we would love to partner with smaller couriers, either by providing individual employment and opportunities to people who are represented by our maker groups, or to work with a social enterprise courier company. If you know of one, do let us know.

Shipping costs
Standard shipping in the UK currently costs £4.50 for smaller items and £7.75 for heavier goods (5lb – 20lb). International orders are normally charged at £15 but may be calculated according to weight at checkout. Pricing our shipping costs correctly may take some time as we get to grips with becoming operational and will probably remain a work in progress during our launch phase (until the end of 2016). Please remember when considering our costs that we are doing our best to provide you with great quality service and value for money. And do feel free to share your thoughts and feedback on any improvements we can make in this area.

Free local collection/delivery
If you live locally in the St Albans area (AL1) we are happy to offer free local collection or delivery. Please enter LOCALSHIPPING at checkout and then email us to arrange collection/drop-off.